A: We recommend soft, clean clothing like baby grows, shirts, jumpers, or school uniforms. Items with stretch are great. Avoid delicate fabrics like lace or silk unless we’ve discussed suitability.

A: 1 or 2 adult or child-sized garments is usually enough. For smaller items like baby clothing, please send at least 3-5 pieces to allow for variation.

A: Yes! Add a name, date, or short message for a small extra charge. See the order form for details.I

A: Yes – any large leftover pieces will be returned with your finished keepsake.

A: At present - Standard turnaround is 3-4 weeks from receiving your items. You'll be updated if it’s likely to take longer.

A: Due to the custom nature of each order, refunds are not available once work has started. Please review our full T&Cs before ordering.

Absolutely—I understand that life sometimes brings unexpected dates or delicate deadlines. While each piece is crafted with time and care, I do offer limited rush slots each month for urgent orders.

If you're hoping for a faster turnaround:

→ Drop me a message before placing your order
I'll let you know if a rush slot is available and discuss what's possible.

Rush requests are considered on a case-by-case basis to ensure every keepsake receives the attention it deserves. There’s no extra charge unless a formal Rush Upgrade is offered for priority production, and shipping speed can be enhanced by selecting Special Delivery at checkout.

Thank you for honouring the process of handmade work—and trusting me with your meaningful moments.